Support
Need a hand, found a bug, or have a question about your deposit records? We're happy to help.
Frequently asked
Is my evidence private?
Yes. Your records are stored in your private locker and are only shared when you choose to export or send a report. We never sell your data or share it with landlords or advertisers. See our Privacy Policy.
What makes the evidence "tamper-evident"?
Every photo, video and document gets a SHA-256 digital fingerprint plus a server-verified timestamp when you add it. If a file were altered afterwards, its fingerprint would no longer match — so anyone can tell the record is intact.
How do I get my deposit back with RentProof?
Document the unit at move-in, keep your locker updated during the tenancy, then run a move-out comparison at handover. Export the report and share it with your landlord as proof of the unit's condition.
What do the paid tiers include?
Free covers move-in documentation, capture timestamps and single-item verification. Protect unlocks unlimited evidence, the handover and comparison PDFs, and the batch verification centre. Dispute adds an evidence completeness check, a submission-pack PDF, and rebuttal guidance. RentProof organises your evidence — it does not assess your legal position or predict an outcome.
How do I cancel or get a refund?
Purchases are one-time unlocks handled by Apple. Refunds are managed by Apple via reportaproblem.apple.com.
How do I delete my account and data?
In the app, open Property details → Delete account & all data. This permanently erases your account and every record from your device and the cloud. It cannot be undone.